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Engineer II, Field Service

ConfidentialMumbai

30+ days ago

Job description

Education

Bachelor of Engineering (Information Technology / E&TC / CS / Instrumentation), BCA, MCA or relevant experience.

Experience

5+ years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market.

Job Summary

Hiring a skilled individual for the Customer Support Engineer position in Mumbai. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.

Responsibilities

As a Customer Support Engineer, you will :

Role includes Chromeleon CDS software deployments on all types of client-server network architectures.

Hands on experience of Windows domain, Server OS, Networking, DHCP, DNS and understanding of Cloud environment, Virtual servers, SQL, Oracle etc.

Diagnose and troubleshoot Software issues, network issues to minimize downtime.

Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).

Knowledge of Chromatography instruments like HPLC's, GC's, MS and its usage in the industry.

Maintain customer KPI's and requires customer escalation handling skills

Collaborate with cross-functional teams to successfully implement maintenance solutions.

Determine the most efficient methods for completing assigned tasks.

Requires travelling at short notice and may include overnight stays in a different city state.

Skills Required

Dhcp, Oracle, Sql

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Field Service Engineer • Mumbai

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