Sr Service Engineer

We are seeking a seasoned Sr Service Engineer to be a frontline support for our customers. This is an on-site role based in Bangalore , perfect for an experienced professional with a strong technical background and a proven ability to work independently. You will be responsible for managing all on-site service activities, from routine maintenance to complex repairs, ensuring a high level of customer satisfaction.

Key Responsibilities

• On-site Service : Attend to breakdown calls , perform equipment installations, and complete scheduled preventive maintenance . You will also manage parts requests and close transactions under warranty or as chargeable services.
• Customer Engagement : You'll be responsible for promoting service contracts and consumables , demonstrating products, and providing training to customers. Your ability to build strong customer relationships will be a key to your success.
• Sales Support : You'll identify potential parts and equipment requirements to generate service leads for the sales team . This includes submitting quotes and securing purchase orders.
• Documentation & Coordination : Update all service reports in Oracle . You'll need to coordinate effectively with other departments to solve technical issues and ensure seamless service delivery.

Required Qualifications

Skills Required

Service Engineering, Preventive Maintenance, Customer Engagement, Sales Support, Documentation, Oracle, Coordination Skills