Engineer is expected to carry out preventive maintenance / corrective / emergencymaintenance visits at customer sites on DCS / PLC / SCADA systemsPreventive Maintenance Backup, Modification, Report Submission, Supervision of systemCleaning of existing running system.Corrective Maintenance Restoring the system from any faults in the systemShutdown MaintenanceLogistics Management Individual should carry the material for restoring the problem atsite. Material IN and Material Out atcustomer premises with proper documentation.PC troubleshooting and NetworkingDocumentation 40 % documentation is involvedSpecial TasksKnowledge of DCS and PLC with a hands-on experience.Matured skills in independent troubleshooting / problem resolution on these platforms.Understand customer needs & extend Service Support at site / remote for prompt issueclosure ensuring adherence to Honeywell Process and Quality matrices.Build, Develop & Sustain Customer relationships with effective Customer management.Should be able to plan site visits as per agreed SLAs and in line with the regional / centralrevenue plan.Required travel 80% to 90% of the time anywhere in India.Be available 24X7 for support during exigencies.Executing Service projects and migrationsPossess fluent oral & written communications skillsIdentify prospects, conduct pre-sales site assessment, and develop them into firm leads.Constantly probe opportunities for migrations, add-ons & work seamlessly with customersto reduce their pain areas by pitching-in the right solutionISO, HSE, commercial guidelines and all Honeywell Process compliance is must.Be a single point contact for all customer needs for designated customers.Added advantage if knowledge of Honeywell SystemMust be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer)Other Mandatory Condition
1. Each individual shall work with a locking period of 36 months from the date of joining.
2. Ready to work as a Site Support Specialist (Resident Support Engineer) 24X7, 365
days apart from standard leave policy at different locations like Offshore Platforms,
Mumbai and other sites of Maharashtra etc
3. Ready to work on ONGC Platforms (Offshore) for approx 45 Days per visit. Frequency
of visit to platform will be after every 30 days after coming from platform as per site
requirement.
4. Compensatory offs are not applicable.
5. 24 X 7 Support availability is mandatory.
6. Ready to work on other western region sites (Maharashtra, MP, Karnataka etc) as a
Service Engineer when not as Site Support Specialist (Resident Support Engineer).
7. Office Process should be followed timely and accurately.
8. Politeness and good communication skills are required during interactions.
9. Leave process and frequency should be followed as per the standard regional process.
EDUCATION
BE (Electronics / Instrumentation & Control)
WE VALUE
- Previous industry experience
- Previous technical / installation experience
- Previous customer service experience
- Good written and oral communication
- Advanced Degree
- Good presentation skills
Skills Required
Networking, Iso, Instrumentation, Presales, Hse, Customer Service
