Field Service Engr I

We are seeking a dedicated and proactive Field Service Engr I to join our team at Sparta Systems. In this role, you will be responsible for providing essential on-site preventive, corrective, and emergency maintenance for various control systems, ensuring operational continuity and strong customer relationships.

Roles and Responsibilities :

• Perform preventive maintenance, including system backup, modification, report submission, and supervision of system cleaning.
• Execute corrective and emergency maintenance to restore systems from faults and ensure prompt issue resolution.
• Conduct shutdown maintenance as required.
• Manage logistics, including carrying materials for on-site problem resolution and ensuring proper documentation for material movement.
• Conduct PC troubleshooting and networking tasks.
• Complete required documentation (approximately 40% of the role).
• Provide continuous support during exigencies, maintaining 24x7 availability.
• Execute service projects and system migrations.
• Identify prospects, conduct pre-sales site assessments, and develop them into firm leads.
• Proactively identify opportunities for migrations and add-ons, collaborating with customers to address their needs with appropriate solutions.
• Act as a single point of contact for all customer needs for designated accounts.
• Adhere strictly to ISO, HSE, commercial guidelines, and all company process compliances.
• Be willing to serve as a Site Support Specialist (Resident Support Engineer) as needed.

Skills Requirement :

QUALIFICATION :

Skills Required

Dcs System, Instrumentation, Supervision, issue resolution , Documentation