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Engine Field Service Technician - Level II

Engine Field Service Technician - Level II

ConfidentialMumbai
20 days ago
Job description

Key Responsibilities :

  • Customer Interaction :  Engages customers courteously and professionally, ensuring prompt and efficient attention to customer needs. Identifies additional service opportunities to enhance customer satisfaction.
  • Diagnosis and Repair :  Applies specialized tools and follows documented procedures to diagnose and complete less complex repairs on engines, including identifying and preparing required parts and tools.
  • Preventative Maintenance :  Performs preventative maintenance activities according to documented schedules and standards on engine and related components in the field.
  • Issue Escalation :  Escalates unresolved issues to more experienced Field Service Technicians and / or Supervisor for further assistance.
  • Service Documentation :  Completes required documentation, including service worksheets, timesheets, warranty claims, and quality documents, through handwritten forms or business system input screens.
  • Training and Development :  Completes required training to maintain and enhance skills in line with business needs.
  • Vehicle and Tool Maintenance :  Maintains service vehicle and tools to ensure cleanliness and proper operation.
  • Health, Safety, and Environmental Compliance :  Adheres to all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting any incidents to site management and supervisors.

External Qualifications and Competencies

Education, Licenses, and Certifications :

  • Diploma in Electrical and Electronic preferred with experience in Powergen segment.
  • Locally valid driving permit
  • This position may require licensing for compliance with export controls or sanctions regulations.

    • Skills :

  • Diagnostics Application :  Translates customer complaints into troubleshooting plans using guided workflows, specialized tools, and diagnostic software. Validates repairs by duplicating complaints to ensure issue resolution.
  • Electronic Service Tool Application :  Identifies and uses the appropriate electronic tools for service events, diagnosing issues and determining next steps for service resolution.
  • Engine Systems Interactions :  Analyzes interactions of electrical and mechanical systems (e.g., exhaust, cooling, fuel systems, driveline, aftertreatment, controls, sensors) to diagnose and repair engines efficiently.
  • Product Repair and Maintenance :  Repairs and maintains mechanical / electrical products, disassembles and assembles engines or power generators, inspects and replaces parts, and performs progressive damage checks to restore equipment to pre-failure condition.
  • Service Documentation :  Captures and verifies customer, equipment, and technical information, and follows procedures to document required information accurately.
  • Technical Escalation :  Gathers technical issue information, uses data management tools, escalates complex issues as needed, and ensures accurate troubleshooting documentation.

    • Additional Responsibilities Unique to this Position

    This role is for Data Centre Support Technician with Qualification in B tech or Diploma in Electrical Engineering

    Role :   Service Engineer

    Industry Type :   Industrial Equipment / Machinery

    Department :   Customer Success ,  Service & Operations

    Employment Type :   Full Time, Permanent

    Role Category :   After Sales Service & Repair

    Education

    UG :   Diploma in Mechanical

    PG :   Any Postgraduate

    Skills Required

    Problem Solving, Hydraulic Systems, Time Management, Preventive Maintenance, Customer Service

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    Field Service Technician • Mumbai