Field Service Engineer - DCS

The engineer is expected to perform preventive, corrective, and emergency maintenance on DCS / PLC / SCADA systems at customer sites, ensuring high-quality service and customer satisfaction.

Key Responsibilities :

• Carry out preventive, corrective, and emergency maintenance on DCS / PLC / SCADA systems.
• Perform preventive maintenance tasks including backup, modification, report submission, and supervision of system cleaning.
• Conduct corrective maintenance to restore system faults.
• Support during shutdown maintenance activities.
• Handle logistics management :
• Carry necessary materials to site.
• Manage Material IN and OUT at customer premises with proper documentation.
• Perform PC troubleshooting and network support .
• Handle extensive documentation tasks (approx. 40%) .
• Execute special tasks as required.
• Apply strong knowledge of DCS and PLC with hands-on experience .
• Demonstrate matured skills in independent troubleshooting / problem resolution on automation platforms.
• Understand customer needs and provide remote or on-site support to ensure prompt issue resolution aligned with Honeywell's processes and quality standards.
• Build and maintain strong customer relationships .
• Plan site visits per agreed SLAs and align them with regional / central revenue plans .
• Travel required 80% to 90% of the time across India.
• Remain available 24x7 for support during emergencies.
• Execute service projects and system migrations .
• Communicate effectively in both oral and written forms.
• Identify prospects, conduct pre-sales site assessments, and convert them into business leads.
• Explore opportunities for migrations and add-ons , and proactively offer relevant solutions.
• Adhere strictly to ISO, HSE, commercial guidelines , and all Honeywell process compliances .
• Act as the single point of contact for designated customer needs.
• Added advantage : Knowledge of Honeywell systems.
• Be open to assignment as a Site Support Specialist (Resident Support Engineer) when required.

Preferred Candidate Profile :

Skills Required

Commissioning, Oil And Gas, Installation, Dcs, Troubleshooting