Cisco Voice Specialist

JOB TITLE - Cisco Voice Specialist

• Location – Open for both Bangalore and Pune
• Shift time- US Hours - 6 : 30 PM to 3 : 30 AM (might change as per daylight saving), 3 days WFO, 2 days WFH
• interview round- 2 rounds
• Laptop will be provided
• Notice Period- Only immediate joining candidate is considerable
• Gap -0-6 months with valid justification
• Relocation - Is not considerable

1. Project Overview - Cisco Contact Center & Collaboration

2. Contractor’s Role :

3. Experience Level :

Senior – 7+ years.(relevant)

4. Qualifications :

o BE or any bachelor’s degree with relevant experience.

5. Must have skills :

o Effective communication, analytical, and critical thinking skills

o Deep understanding of Cisco VoIP / UCCE and Contact Center environments.

o Familiarity with Microsoft Office productivity tools

o Experience in remote monitoring and managed enterprise environments.

o Knowledge of telecommunication alternatives and industry trends

6. Nice to Haves :

o Good written & Oral communication, Worked on Office 365 suites, ADO Etc.,

7. Tasks & responsibilities

o Unified Communications & VoIP Infrastructure

§ Lead design and implementation of Cisco Unified Communication products.

§ Install, configure, and maintain voice infrastructure hardware / software.

§ Troubleshoot and optimize IP telephony, voice, video, and mobility solutions.

§ Analyze SIP headers and configure SBCs for header manipulation.

§ Provide Tier 1+ / Tier 2 support for Cisco VoIP phones and platforms.

§ Maintain documentation, policies, and procedures for VoIP networks.

o Contact Center & Collaboration

§ Support Contact Center designs, services, API integrations, and coordination.

§ Deliver training and mentorship for voice and contact center platforms.

§ Function as primary trainer for internal / external partners.

o Technical Leadership & Project Management

§ Function as Project Leader when required.

§ Conduct customer assessments, build technical documentation.

§ Liaise across cross-functional teams for support and implementation.

§ Ensure compliance with ITSM processes (Risk, Change, Patch, etc.)

§ Drive automation and innovation to reduce manual efforts.

o Carrier Services & Compliance

§ Manage voice platforms, carrier services, E911 compliance, toll-free numbers.

§ Oversee disaster recovery, analytics, documentation, and vendor management.

o Governance & Security

§ Stay updated on emerging industry standards.

§ Ensure data protection compliance across systems.

§ Serve as expert resource and conduct preliminary analysis.