Cisco Voice Specialist - Unified Communications

Role Overview :

As a Cisco Voice Specialist, you will provide expert-level consultation and technical support throughout all phases of the project lifecycle. You will play a critical role in the design, deployment, and maintenance of Cisco Unified Communication (UC) and VoIP infrastructure, ensuring seamless collaboration across enterprise environments.

Key Responsibilities :

1. Unified Communications & VoIP Infrastructure :

• Lead the design, deployment, and maintenance of Cisco Unified Communication solutions.
• Configure and manage Cisco voice hardware / software and related technologies.
• Troubleshoot VoIP, IP telephony, video, and mobile collaboration platforms.
• Analyze SIP headers and configure Session Border Controllers (SBCs).
• Provide Tier 1+ / Tier 2 support for Cisco VoIP systems and endpoints.
• Maintain and update technical documentation, SOPs, and VoIP network policies.

2. Contact Center & Collaboration :

3. Technical Leadership & Project Management :

4. Carrier Services & Compliance :

5. Governance & Security :

Required Qualifications & Experience :

Education : Bachelor's degree (BE or equivalent) in a relevant field.

Experience : 7+ years of relevant experience in Cisco Voice and Contact Center environments.

Must-Have Skills :

Nice-to-Have Skills :

(ref : hirist.tech)