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Cisco-Netvoice-Administration

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Supporting telephony / VOIP, physical infrastructure, and logical components for Chevron globally including Cisco Call Manager, Microsoft Teams, and the SIP call control protocol.

Develops and implements solutions and processes to maintain reliability, effectiveness, and efficiency.

Processes Voice Telecommunications work intake requests through programming Unified Communication systems such as Cisco Call Managers, MS Teams Admin, Cisco Unity, UCCX, Cisco CER, Calabrio One, Wallboards, and Splunk CDR.

Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance. Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance.

Collaborates with Product Owners, Dev Team members, Architects, and BU IT Site Leads to assess Telecommunications needs related to voice and data networks.

Collaborates with external vendors on Features of high complexity including installations, upgrades, and maintenance of voice and data networks including SIP, T1, LAN / WAN, POTS, and maintains a working knowledge of local, intra and interstate carrier offerings.

Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, structured cabling installations, upgrades, and preventive maintenance.

Assists, when necessary, in the evaluation of vendor proposals to determine if a vendor solution meets the business need.

Communicates planned or unplanned disruption of service to business units and other IT supports in a timely manner.

Actively contribute and offer input in the automation tool-set implementation process.

Participate, support and guide MSPs in system patching and upgrades and help resolve escalated issues for all IPT Systems.

Skills Required

Cisco Voip, Lan

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Cisco-Netvoice-Administration • Bengaluru / Bangalore