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Incident Manager
ConfidentialBengaluru / Bangalore30+ days ago
Job description2-5 years of experience in incident management Strong understanding of ITIL incident management processes and procedures Experience with incident management tools such as ServiceNow or Remedy Excellent communication skills, with the ability to communicate effectively with technical and non-technical stakeholders Strong problem-solving and decision-making skills Ability to work well under pressure and manage multiple incidents simultaneously Bachelor's degree in Computer Science, Information Technology, or related field ITIL v3 or v4 certification preferred
Description
We are seeking an experienced Incident Manager to join our team. The ideal candidate will have 2-5 years of experience in incident management, with a proven track record of successfully managing incidents and minimizing impact to business operations.
Responsibilities
- Lead the incident management process, including identification, escalation, and resolution of incidents
- Coordinate with technical teams to ensure timely resolution of incidents
- Communicate effectively with stakeholders to provide updates on incident status and impact to business operations
- Manage post-incident reviews and ensure appropriate actions are taken to prevent future incidents
- Ensure compliance with incident management policies and procedures
- Maintain documentation related to incident management
- Provide training and guidance to team members on incident management best practices
Skills and Qualifications
Skills Required
Root Cause Analysis, Change Management, Problem Management, Sla Management, Incident Handling, Itil, Communication, Analytical Thinking, Service Management, Risk Management
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Incident Manager • Bengaluru / Bangalore