YASH Technologies - Business Analyst - Salesforce Platform

Responsibilities :

Job Description for Salesforce Business Analyst :

• Partner with functional experts from across the business to build requirements / user stories.
• Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform.
• Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities.
• Make recommendations on improvements to the user experience and increase system adoption.
• Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team.
• Experience in troubleshooting issues related to project functionality, data, or system performance.
• Generating reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights.
• Creating custom fields, page layouts, reports, dashboards, and workflows.
• Partner with functional experts from across the business to build requirements / user stories.
• Clearly communicate release and functionality status, issues, risks, :
• The candidate must have at least 6+ years of experience as a Salesforce Business Analyst.
• Must have worked at least in Sales Cloud and Service Cloud.
• Planning and overseeing Salesforce projects to ensure they're completed on time and within budget.
• Must have hands-on experience in Administration and Configuration skills in Salesforce.
• Should be good at analysing and eliciting requirements, business case definition, requirement writing, requirement review, wireframing, problem solving.
• Need to understand Agile, Jira and Confluence.
• Have Salesforce certifications is a plus.
• Should understand these Salesforce technical skills.
• Reports and dashboards.
• CRM.
• Platform.
• Sales Cloud.
• Service Cloud.

(ref : hirist.tech)