YASH Technologies - Technical Lead - Salesforce

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Salesforce Development Professionals in the following areas :

Job Description :

Principal Architect Service & FSL Salesforce.

In this role, you will be working as a key member of the Customer platform team within IT department, driving new capabilities in our CRM Systems to support global Service and Field Service operations. You will lead discovery, Design and implementation plans for new solutions implementation.

You will drive design, develop and proof of concepts for complex solutions across multiple service-oriented initiatives, including preventive maintenance, work order management, and field technician enablement. Here at client, we look to our team members to be versatile and enthusiastic about tackling new problems, display leadership qualities, and business outcome focused.

Principal Duties & Responsibilities :

• Recommend appropriate architecture and patterns in implementing features to meet IT & business demands on availability, reusability, recoverability, scalability, and performance.
• Develop standards, guidelines, frameworks for various Salesforce platforms / tools and train / mentor project teams on them.
• Drive solutions and advise in development of Salesforce system projects; define the technical aspects of a projects scope with assistance from the project team.
• Ensure implementation consistency across the platform.
• Understand developed systems capabilities and ensure compliance to Waters standard in design, deployment, and support methodologies.
• Conduct code reviews with developers to ensure proper coding standards and approaches are being followed.
• Responsible for Salesforce platform performance and making sure the solutions are running smooth.
• Assist development / support teams in resolving complex issues.
• Stay abreast of industry trends and proactively identify areas for growth, improvement, and development of Salesforce capabilities.
• Interact effectively at all levels of the organization, Strong customer, quality, and results orientation.
• Articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.

Qualifications :

Proven expertise in Salesforce Service Cloud and FSL, with strong knowledge of case management, entitlements, service territories, work order management, service appointment scheduling, knowledge management, and experience cloud.

Skills : Administrator, Service Cloud, Field Service, Platform App Builder, Application Architect / System Architect, Integration Architect certifications preferred.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.

We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

(ref : hirist.tech)