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Rimini Street - Principal Manager - ServiceNow Practice

Rimini Street - Principal Manager - ServiceNow Practice

Rimini Street India Operations Pvt. Ltd.Hyderabad, India
12 days ago
Job description

About The Role :

  • We are seeking a strategic and technically proficient leader to lead enterprise-wide ServiceNow initiatives with a focus on solution design, architecture, and agile delivery.
  • This role will be responsible for driving platform innovation, ensuring architectural integrity, and delivering scalable solutions aligned with business goals related to establishing ServiceNow practice.
  • As a Senior leader, you will be responsible for helping establish and grow our ServiceNow practice in India.
  • This role will lead ERP modernization programs built on ServiceNow, often integrated with SAP and Oracle, while also driving the setup of a scalable, high-performing India-based delivery capability.
  • The ideal candidate brings a blend of project leadership, solution design expertise, and practice-building experience, with the ability to deliver value quickly to clients and to lay the foundation for a long-term, world-class ServiceNow team in India.

Key Responsibilities :

Program Delivery :

  • Lead Agile project management for ERP modernization initiatives on ServiceNow.
  • Manage project timelines, budgets, risks, and client expectations.
  • Run daily standups, sprint planning, and retrospectives.
  • Ensure on-time, high-quality delivery with measurable business outcomes.
  • Define and lead the ServiceNow solution architecture strategy, ensuring alignment with enterprise IT and business transformation objectives.
  • Oversee the design and implementation of complex workflows, custom applications, and integrations across ServiceNow modules (ITSM, ITOM, HRSD, CSM, App Engine).
  • Champion Agile delivery practices, managing cross-functional teams through iterative development cycles and continuous improvement.
  • Collaborate with enterprise architects, product owners, and business stakeholders to translate requirements into robust, scalable ServiceNow solutions.
  • Establish and enforce architectural standards, develop best practices, and governance frameworks.
  • Lead platform upgrades, release management, and adoption of new ServiceNow capabilities.
  • Mentor and manage a team of developers, architects, and administrators.
  • Ensure platform performance, security, and compliance with industry standards.
  • Evaluate and integrate third-party tools and ERP systems (e. , SAP, Oracle) with ServiceNow.
  • Solution Design - Translate client requirements into ServiceNow workflows, data models, dashboards, and integrations.
  • Architect solutions that connect ServiceNow App Engine with ERP systems (SAP, Oracle).
  • Guide design workshops, PoCs, and blueprint creation with business and IT stakeholders.
  • Apply best practices in workflow automation, AI (Now Assist, Virtual Agent), and data integration.
  • Practice Building - Help establish the ServiceNow practice in India, including hiring, mentoring, and setting delivery standards.
  • Collaborate with boutique partners to extend capacity.
  • Define governance, DevOps, and delivery frameworks (CI / CD, ATF, coding standards).
  • Support thought leadership, presales, and solution accelerators for ERP modernization.
  • Required Skills & Experience :

  • 15+ years in IT delivery, with at least 5 years managing ServiceNow projects / programs.
  • Strong knowledge of ServiceNow App Engine, Flow Designer, IntegrationHub, ERP Canvas and Workspaces.
  • Proven experience integrating ServiceNow with ERP systems (SAP, Oracle).
  • Hands-on experience in Agile project management (Scrum, SAFe, or similar).
  • Strong knowledge of NowAssist.
  • (ref : iimjobs.com)

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