At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Education Level
- High School Diploma / GED, Technical Diploma, Associate’s Degree / College Diploma, Non-Degree Program, Bachelor’s Degree, Master’s Degree, Doctorate Degree, Higher Degree, Other
- Bachelor’s or Masters
Job purpose
The Solution Architect is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with clients to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.
Technical skills requirements
Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.8 to 10 years of relevant experienceCapable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY customersLead offshore team in all the Service Now modules like ITOM, SecOps, IRM. The role will spread across blueprint, design, configuration, build and roll out phase.The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.Propose and deliver projects as per the agreed objectives to EY customers and / or to internal EY stakeholdersBuild strong internal relationships within the firm and with other services across the organizationDevelop people through effectively supervising, coaching, and mentoring staff.Provide expert level support and technical mentoring to implementation teamMaintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraintsSupport practice build efforts to include development of practice intellectual property (IP)Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrationScoping and delivering Proof of Concept / Proof of Value engagements with prospectsResponding to Request for Information / Proposal documentsAct as the ServiceNow subject matter for ITOM / SecOps / IRMAdditional skills requirements
Must have CSA certificationMust have at least two Service Now Implementation CertificationsGood to have ITIL CertificationEY | Building a better working world