ServiceNow Practice Lead / Solution Architect
Exp : 13+ years
Location : Hyderabad
Position Overview :
The ServiceNow Practice Lead is responsible for driving the strategic direction, implementation, and adoption of ServiceNow solutions within an organization or for clients. This leadership role involves managing a team of ServiceNow professionals, overseeing end-to-end implementations, and ensuring alignment with business objectives.
Key Responsibilities :
1. Strategy & Leadership :
- Define and drive the ServiceNow practice roadmap and best practices.
- Act as the primary subject matter expert (SME) for ServiceNow solutions.
- Collaborate with C-level executives, IT leaders, and stakeholders to understand business needs and align ServiceNow capabilities accordingly.
- Stay updated with the latest ServiceNow releases, trends, and industry best practices.
2. ServiceNow Implementation & Solutioning :
Lead the design, architecture, and implementation of ServiceNow solutions, including :1. IT Service Management (ITSM)
2. IT Operations Management (ITOM)
3. IT Asset Management (ITAM)
4. HR Service Delivery (HRSD)
5. Customer Service Management (CSM)
6. Security Operations (SecOps)
Ensure solutions are scalable, secure, and aligned with industry standards.Optimize ServiceNow workflows, integrations, and automation for enhanced efficiency.Guide clients on ServiceNow migrations, upgrades, and digital transformation initiatives.3. Team Leadership & Mentorship :
Build and lead a high-performing ServiceNow consulting and development team.Provide technical mentorship, training, and knowledge-sharing to team members.Establish best practices for ServiceNow development, scripting, and configuration.4. Client Engagement & Project Management :
Work closely with clients to understand requirements and design tailored ServiceNow solutions.Oversee end-to-end project execution, ensuring timely delivery and high-quality implementations.Conduct workshops, training sessions, and demos for stakeholders.Ensure compliance with IT governance, security, and compliance standards.5. Continuous Improvement & Innovation :
Identify opportunities for automation, process optimization, and AI-driven solutions within ServiceNow.Drive innovation by exploring new ServiceNow modules and integrations.Monitor KPIs, performance metrics, and user adoption to continuously improve ServiceNow solutions.Required Skills & Experience :
8+ years of experience in ITSM, ITOM, or ServiceNow consulting.5+ years of hands-on experience leading ServiceNow implementations.Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.Experience in ServiceNow development, including JavaScript, Glide APIs, REST / SOAP integrations.Strong knowledge of ITIL, Agile, and DevOps frameworks.Excellent leadership, client management, and communication skills.Experience in ServiceNow migrations, upgrades, and automation initiatives.Preferred Certifications :
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, CSM, SecOpsITIL v4 Foundation CertificationWhy Join Us?
Opportunity to lead enterprise-wide ServiceNow transformations.Work with top-tier clients and cutting-edge ServiceNow solutions.Continuous learning and career growth opportunities in ITSM, ITOM, and automation.Competitive salary, benefits, and a collaborative work culture.ref : hirist.tech)
