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Assistant Manager Quality || Travel Process
ConfidentialGurgaon / Gurugram3 days ago
Job descriptionManage quality activities, ensuring timely documentation for transaction monitoring Analyze trends in agent / process performance and recommend action plans Drive team motivation and suggest new quality tools for process improvements Oversee dip check and calibration compliance on a weekly basis Strong experience in the travel domain is mandatory Expertise in MS Office, especially Excel, Word, and PowerPoint Knowledge of QC tools like Pareto and Six Sigma Excellent communication skills in English, both written and verbal Organized, target-driven, and ability to manage multiple tasks
Key Deliverables :
- Lead and manage a team of Quality Evaluators and Team Leaders
- Implement corrective actions and support performance improvements
- Participate in process improvement using Six Sigma methodologies
- Prepare weekly and monthly reports, including compliance checks
Role Responsibilities :
Job Requirements :
Skills Required
Team Management, Qc Tools, Client Management, transactional quality , Quality Management
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Manager Quality • Gurgaon / Gurugram