Manager Quality - Airline / GDS experience
ConfidentialGurgaon / Gurugram30+ days ago
Job descriptionManage a team focused on transactional quality and performance monitoring Use Six Sigma methodologies to improve system quality and performance Track and analyze process trends, implementing corrective actions where necessary Prepare and present detailed performance reports and implement motivational initiatives
Key Deliverables :
- Lead and manage Quality Evaluators and Team Leaders to maintain high-quality standards
- Drive client and stakeholder collaboration to implement continuous process improvements
- Monitor transaction quality and ensure compliance with performance standards
- Analyze agent performance and process efficiency for ongoing enhancements
Role Responsibilities :
Skills Required
Qa, Airline Process, Gds, Sabre, Quality Assurance
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Quality Manager • Gurgaon / Gurugram
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