Head of Payment Operations

Key Responsibilities

• Lead, mentor, and manage the payment operations team to achieve operational excellence
• Develop and implement strategies to optimize payment processes and systems
• Ensure compliance with all relevant regulations and industry standards
• Collaborate with cross-functional teams to enhance payment solutions and services
• Monitor and analyze payment trends to identify opportunities for improvement
• Regularly assess Risks involved in the process and mitigate where possible
• Manage relationships with key stakeholders globally especially in Europe APAC
• Work closely with Journey Owners, Local offices, Mission Control team, Client service Teams to ensure a seamless payment experience for clients.
• Manage stakeholder relationships and performance metrics effectively. Prepare and present reports on payments metrics and performance.
• Dive into cases and resolve issues as necessary
• Automation of manual processes.

YOUR PROFILE

As a person you are known for your outmost professionalism, integrity and trustworthiness. You are a curious, collaborative and outgoing person that thrives in different environments.

Skills Required

Team Management, Compliance, Risk, Stakeholder Management, Communication Skills