Account Manager

We are seeking a proactive and customer-focused Account Manager to oversee key client relationships, drive adoption, and ensure value realization from our software products. The role demands strong relationship-building skills, commercial acumen, and the ability to align product capabilities with customer business goals.

• Excellent Communication Skills : Strong verbal & written comm skills. Good Listener. convey info clearly & persuasively.
• Interpersonal Skills : Ability to build rapport, establish trust with clients, empathetic and willing to say “NO”
• Customer Focus : Desire to understand & address needs of clients. Should be responsive & proactive.
• Problem-Solving Abilities : The ability to identify problems, analyze situations, and develop creative solutions.
• Negotiation and Influencing Skills : Account managers need manage expectations, and influence decision-making processes with clients. Strong negotiation and influencing skills are critical for navigating complex business relationships and driving mutually beneficial outcomes.
• Organizational Skills : Ability to prioritize tasks, Attention to detail.
• Sales Acumen : Willingness to identify upsell and cross-sell opportunities, and driving revenue growth.
• Analytical Skills : Track key performance indicators (KPIs), and derive insights from customer interactions is valuable for informing strategic decision-making and optimizing account management strategies.
• Adaptability and Resilience : The ability to adapt to change, overcome obstacles, and maintain composure under pressure is essential for success in account management roles.
• Team Player Mentality : Collaboration and teamwork are often required in account management, particularly when coordinating work effectively with colleagues across different departments.
• Act as a trusted advisor and main point of contact for customer escalations and solutioning.
• Renewal and Contract Management :
• Proactively engage with the client to discuss contract renewals and extensions.
• Review and negotiate contract terms, pricing, and service levels.
• Ensure timely renewal of contracts to maintain continuity of service.
• Manage contract documentation and administrative tasks related to renewal.