Assistant Manager - Field Operations

Key Responsibilities :

• Maximize Applied to paid to meet business plan
• Hub Hold Cases resolution within TAT
• NFTR % Reduction
• MIS and Reports
• Follow-up for GO Actionable resolution
• Booking & Tracking of Medical reports
• Customer complaint resolution within TAT
• Maximize collections
• Ensure NC cracking through field
• Autopay Traction
• POSV / Welcome Call
• Managing end to end operational process along with teams in the field & distribution leaders
• Liaison with UW, Policy Issuance, Finance, IT, for smooth processing & service delivery across locations
• Managing dashboard for Quality of business
• Adoption of various digital initiatives among distribution

Measure of Success :

Desired qualifications and experience :

Industry :   Insurance

Department :   Customer Success ,  Service & Operations

Role Category : Operations

Role : Assistant Manager

Employment Type : Full Time, Permanent

Skills Required

Customer Service, Data Analysis, Relationship Building