Sr. Manager - Field Engineering

Job Title

Field Engineering Technical support Manager

Role Overview :

Current position at head office is highly technical and analytical role and is responsible for technical support to field , critical problem solving, Subject matter expert for SMS (Service Management system) technical parameters. Responsible for Callback analysis and driving callback reduction. Involvement in new product development at factory from field perspective.

On a typical day you will :

• Provide engineering & technical support to Service, MOD, New Equipment field team
• Manage Callback reduction centre, analysis of the callback data of different product models, callback category and drive callback reduction
• Develop standard field processes / documents i.e. Maintenance procedures, Technical information articles, Field Training modules
• Involved in Factory LDC, PIC projects. Field learnings, follow the fleet, Turn-back resolutions

What You Will Need to be Successful :

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industrys largest Service portfolio .

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do . We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us

Role :   Manufacturing Engineering Manager

Industry Type :   Financial Services

Department :   Production, Manufacturing & Engineering

Employment Type :   Full Time, Permanent

Role Category :   Engineering

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Sales, New Product Development, Field Operations, Analytical, Subject Matter Expert, Sms, Service Management