Global Delivery Simplification - Senior Manager

Job Title : Officer – Global Delivery Simplification

Who We Are Looking For

Global Delivery is a critical part of the business operations at State Street. We have around 23,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland, Bangalore, Hyderabad, Mumbai, Chennai, Coimbatore, Pune in India.

Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.

Global Delivery India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.

State Street is in the midst of the next evolution of its IT and Operations operating model with the end state goal of delivering a seamless experience to its institutional clients around the world. As part of this simplification effort, we seek to hire a Assistant Vice President. This role is expected to lead and drive strategic initiatives to achieve business outcomes, deliver transformation and innovation goals.

What You Will Be Responsible For

As an Officer, you will be required to :

• Support Global Delivery simplification initiatives within India or across all global locations
• Identify opportunities for efficiencies (to improve productivity and SLA performance) and drive delivery of such projects (automation, process improvements)
• Drive adherence to the OKRs / KPIs to evaluate performance and drive reduction in variability / defects in critical business processes
• Support innovation projects through the operational excellence agenda.
• Work with stakeholders independently to obtain additional information that may be necessary from time to time to execute automation solutions
• Collaborate with Operations, Transformation and Technology teams globally to ensure consistent service delivery, client solutions and client satisfaction
• Partner with the leadership to execute on process re-engineering changes globally
• Provide timely updates / reports to the executive management on the initiatives and escalate or seek support whenever required to ensure seamless execution of initiatives

What We Value

These skills will help you succeed in this role

Education & Preferred Qualifications

Additional Requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Job ID : R-773891

Skills Required

Project Management, Power Bi, Power Automate, Tableau, Process Improvement, Data Analytics, Microsoft Office Suite