Senior Delivery Manager

ConfidentialBengaluru / Bangalore, India

30+ days ago

Job description

Job Title : Senior Delivery Manager cum Customer Engagement Manager(AVP Level)

Location : Bangalore, India

Company : Mphasis

Experience Required : 25+ years in top tier IT Services Delivery organization

Industry : Financial Services

Employment Type : Full-time

Role Overview

Mphasis is seeking a seasoned and strategic Senior Delivery Manager to lead a high-impact portfolio in the Financial Services domain. The ideal candidate will bring over two and half decades of experience in Application Service Delivery, managing large-scale engagements from top-tier IT services organizations.

This role demands excellence in delivery management, customer engagement, and stakeholder alignment across a portfolio generating $30 million in annual revenue and comprising a 450-member global team.

Key Responsibilities

Delivery Management

Lead end-to-end delivery of Application Development, Application Production Support & Maintenance, Transition and Transformation projects / programs of financial services applications across various commercial models including Time & Material, Fixed Price commercial models.
Ensure SLA adherence, quality assurance, and continuous improvement in service delivery.
Drive operational efficiency, automation, and transformation initiatives.
Manage risk, compliance, and governance across the portfolio.

Customer Engagement

Serve as the primary point of contact for senior client stakeholders.

Build and nurture long-term relationships with clients, ensuring satisfaction and retention.

Translate client business needs into actionable delivery strategies.

Lead monthly / quarterly business reviews and strategic planning sessions.

Manage escalations effectively to avoid stakeholder dissatisfaction.

Team & Financial Leadership

Oversee a delivery team of 450+ professionals across onshore, offshore, and nearshore locations.

Manage P&L for a $30M portfolio, ensuring profitability and growth.

Mentor and develop delivery leads and project managers .

Solution response & Bid Management

Drive pre-sales support

Demonstrated experience in managing bids end to end

Experience in handling RFP, estimation, solution & winning multiple large deals

Required Qualifications

25+ years of experience in IT services, with a strong focus on Financial Services.

Proven track record managing portfolios of $30M+ and large delivery teams (400+ members).

Deep understanding of financial services applications, regulatory environments, and client expectations.

Strong leadership, communication, and stakeholder management skills.

Experience working with global delivery models and cross-functional teams.

Someone with good pedigree - Education and Employment

Preferred Qualifications

PMP, ITIL, or equivalent certifications.

Experience with Agile, DevOps, and digital transformation programs.

Prior experience working with Mphasis or similar organizations.

Skills Required

Digital Transformation, Maintenance, Automation, Governance, Devops, Risk Compliance, Application Production Support, Quality Assurance, Application Development, Agile, Operational Efficiency

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Delivery Manager • Bengaluru / Bangalore, India

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