Associate Delivery Manager

What you ll do for us

• Participate in the complete lifecycle of projects from inception to deployment to value delivery and get exposure to customers spanning industry verticals like FMCG, Consumer goods, Retail etc
• If involved during sales cycle, develop an estimate of effort, time, resources required, and platform sizing needs to help build the SOW
• Create a detailed project plan and align the stakeholders at customer and o9 s end on the jointly developed project plan, milestones, timelines
• Ensure the team can work together to accomplish the deliverables and try to mitigate any risks / communicate any deviations from the plan
• Work with o9 product team to provide suitable resolutions for bugs and enhancement found during project design to deployment stage
• Provide necessary knowledge transition and documentation, while handing over project to Support services post go-live
• Continually engage with the customers to manage priorities and expectations, identify new opportunities
• Provide thought leadership in terms of designs and best practices to the customer and the team
• Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client
• In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery
• SW tools used primarily : o9 planning platform, Excel, Project Planning and monitoring tools like Azure Devops, Asana, MPP, JIRA

What you ll have

Skills Required

Project Management, Retail, Supply Chain