Vice President Operations Ultr-Luxury Hospitality
ConfidentialMumbai, Maharashtra, India11 hours ago
Job descriptionConduct recce and operational readiness assessments for new villas Drive Central teams to ensure timely setup, procurement, and staff training before launch Ensure new properties meet brand, service, and aesthetic standards prior to listing Drive P&L for all regions and ensure financial performance aligns with budget goals. Prepare and review monthly financial forecasts and reporting (Revenue, Cost, F&B, Admin & Events) Identify and implement strategies to enhance revenue, optimize costs, and improve profitability Contribute to regional budgeting and annual operating / capital expenditure planning Ensure full compliance with legal, safety, and regulatory requirements (OHS, fire, FSSAI, licensing, etc.) Implement and monitor SOPs, policies, and service standards across properties Lead service recovery and guest complaint management, ensuring swift resolution and improved processes Build and lead a high-performing hospitality team across regions Act as final decision-maker in hiring key property-level staff (Villa Managers, Guest Relations Executives, Housekeeping Supervisors) Drive a culture of accountability, ownership, and guest-centricity Ensure every guest experience reflects the brand promise of personalized, luxury service Drive Experience and Events team to design and deliver curated offerings and cross-sell opportunities Maintain strong relationships with homeowners, guests, and other key stakeholders. Proven track record of leading large-scale hospitality operations (luxury / villa / resort segment preferred) Strong business and financial acumen with deep P&L ownership experience Exceptional people leadership and stakeholder management skills Analytical mindset with proficiency in MS Excel and reporting tools Strong understanding of service design, compliance, and brand standards Excellent communication and problem-solving abilities Willingness to travel extensively across regions Bachelor’s Degree in Hotel Management or related field (Master’s preferred but not mandatory) 15–18 years of experience in hospitality operations, with at least 5 years in a regional or national leadership role managing multi-location set-up Experience in managing multi-location luxury properties or villa portfolios will be an added advantage
Job Title : VP– Hospitality Operations (PAN India)
Location : Mumbai / Frequent Travel Across India
Reporting To : Chief Operating Officer
Role Purpose
The VP– Hospitality Operations will oversee end-to-end hospitality operations across all active regions in India. The role demands strategic and operational excellence, ensuring luxury service standards are consistently delivered across every villa. This leader will drive operational efficiency, profitability, and guest delight, while building strong regional teams aligned with the brand’s ethos.
Key Responsibilities
Operational Leadership
- Oversee all regional operations and hospitality functions across villas PAN India
- Lead, mentor, and manage Regional Heads / Managers and regional teams to ensure operational excellence
- Conduct regular audits (internal and external) to maintain service and compliance standards
- Drive Collaboration within central teams (F&B, Procurement, HR, Finance, Experience, Marketing) to deliver seamless guest experiences
Expansion & Onboarding of New Homes
Financial & Business Performance
Compliance & Governance
People Leadership
Guest Experience & Brand Standards
Key Skills & Competencies
Educational & Experience Requirements
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Vice President • Mumbai, Maharashtra, India
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