Job Title : VP– Hospitality Operations (PAN India)
Location : Mumbai / Frequent Travel Across India
Reporting To : Chief Operating Officer
Role Purpose
The VP– Hospitality Operations will oversee end-to-end hospitality operations across all active regions in India. The role demands strategic and operational excellence, ensuring luxury service standards are consistently delivered across every villa. This leader will drive operational efficiency, profitability, and guest delight, while building strong regional teams aligned with the brand’s ethos.
Key Responsibilities
Operational Leadership
- Oversee all regional operations and hospitality functions across villas PAN India
- Lead, mentor, and manage Regional Heads / Managers and regional teams to ensure operational excellence
- Conduct regular audits (internal and external) to maintain service and compliance standards
- Drive Collaboration within central teams (F&B, Procurement, HR, Finance, Experience, Marketing) to deliver seamless guest experiences
Expansion & Onboarding of New Homes
Conduct recce and operational readiness assessments for new villasDrive Central teams to ensure timely setup, procurement, and staff training before launchEnsure new properties meet brand, service, and aesthetic standards prior to listingFinancial & Business Performance
Drive P&L for all regions and ensure financial performance aligns with budget goals.Prepare and review monthly financial forecasts and reporting (Revenue, Cost, F&B, Admin & Events)Identify and implement strategies to enhance revenue, optimize costs, and improve profitabilityContribute to regional budgeting and annual operating / capital expenditure planningCompliance & Governance
Ensure full compliance with legal, safety, and regulatory requirements (OHS, fire, FSSAI, licensing, etc.)Implement and monitor SOPs, policies, and service standards across propertiesLead service recovery and guest complaint management, ensuring swift resolution and improved processesPeople Leadership
Build and lead a high-performing hospitality team across regionsAct as final decision-maker in hiring key property-level staff (Villa Managers, Guest Relations Executives, Housekeeping Supervisors)Drive a culture of accountability, ownership, and guest-centricityGuest Experience & Brand Standards
Ensure every guest experience reflects the brand promise of personalized, luxury serviceDrive Experience and Events team to design and deliver curated offerings and cross-sell opportunitiesMaintain strong relationships with homeowners, guests, and other key stakeholders.Key Skills & Competencies
Proven track record of leading large-scale hospitality operations (luxury / villa / resort segment preferred)Strong business and financial acumen with deep P&L ownership experienceExceptional people leadership and stakeholder management skillsAnalytical mindset with proficiency in MS Excel and reporting toolsStrong understanding of service design, compliance, and brand standardsExcellent communication and problem-solving abilitiesWillingness to travel extensively across regionsEducational & Experience Requirements
Bachelor’s Degree in Hotel Management or related field (Master’s preferred but not mandatory)15–18 years of experience in hospitality operations, with at least 5 years in a regional or national leadership role managing multi-location set-upExperience in managing multi-location luxury properties or villa portfolios will be an added advantage