Key Account Lead - Omnichannel

About Us :

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact :

• Build Trust : We set the standard for skincare, transparency, and shared knowledge.
• Be Bold : We lead through innovation and by challenging the status quo.
• Act with Kindness : We operate with respect and care—for our customers, colleagues, and the planet.
• Create Community : We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

About the Region :

Our Southeast Asian headquarters is located in Singapore, and currently manages Singapore, Malaysia, Indonesia, Thailand, Philippines and India. Our channels include not only our own DTC platform, but also marketplaces such as Lazada, Shopee, Amazon, Zalora as well as an offline presence in Unity Pharmacies and Sephora Stores.

About Our Culture :

We’re a rapidly growing entrepreneurial team that thrives on change, prioritizing a culture of feedback and inclusivity. Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration.

Paula’s Choice is also committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

Omnichannel Key Account Manager

About the Role

This role is essential for building and maintaining strong, strategic relationships with our key retail partners to drive profitable sales growth and ensure a premium, consistent brand experience across all customer touchpoints.

The Omnichannel Key Account Manager will be the central figure for managing our most critical accounts, especially concerning brand expansion and presence across both online (DTC & Marketplaces) and offline (multi-brand beauty retailers).

The incumbent will be responsible for deep-diving into day-to-day chain discussions and operations, ensuring the brand has prime visibility and effective merchandising on all online platforms, and securing best-in-class product imagery and presentation in offline stores, all aligned with global and local strategies. This position requires a strategic thinker, a skilled negotiator, and a collaborator who can seamlessly execute across digital and physical retail landscapes.

Key Responsibilities

1. Strategic Account Leadership & Commercial Growth

2. Omnichannel Brand Execution & Visibility

Online Excellence (DTC, Marketplaces) :

Offline Excellence :

3. Cross-Functional Collaboration & Insights

Qualifications and Experience

a Master's degree is a plus.

The Ideal Candidate is :