Customer Success Manager

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.

Role Overview

As a Customer Success Manager , you’ll play a critical role in supporting our users throughout their lifecycle — from onboarding to adoption to retention. You'll be responsible for day-to-day interactions, helping customers get the most value out of SuperAGI, and ensuring a high-quality experience that drives satisfaction and renewals.

Key Responsibilities

Act as the first line of contact for assigned customers, supporting their success journey

Monitor customer health scores and usage patterns to proactively flag risks or opportunities

Collaborate with Support, Product, and Engineering to resolve issues and relay feedback

Maintain accurate records in CRM and CS tools to ensure seamless internal communication

Help customers adopt best practices and discover new features through regular check-ins

Contribute to knowledge base content, customer documentation, and internal playbooks

What We’re Looking For

1–2 years of experience in Customer Success, Account Management, or Support at a SaaS company

Strong communication skills, both written and verbal

Customer-centric mindset with a passion for delivering value and solving problems

Ability to work in a fast-paced, ambiguous startup environment

Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus

Technical curiosity or basic understanding of AI / ML is a strong advantage

Why Join Us?

Join a fast-moving team at the forefront of AI and autonomy

Make a direct impact on customer experience and retention metrics

Learn and grow in a zero-to-one CS environment

Competitive compensation.