Vistex - Customer Success Manager

Description :

We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.

What youll do :

• Own overall relationship with assigned clients. Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction.
• Help to demonstrate and drive the value (ROI) delivered to our clients.
• Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy.
• Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals.
• Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client. engagement, business outcomes, and maintain renewal and retention rates.
• Establish a trusted / strategic-advisor relationship with key clients and drive continued value of our products and services.
• Understand and anticipate customer's needs and goals then track customer progress.
• Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as an advocate for your client-base with internal Support, Sales, and Product teams.
• Collaborate with Sales and other internal teams on customer interactions and engagements.
• Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including benchmarking, adoption trends and best practices.
• Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients success stories.
• Help foster a culture of strategic Customer Success within the team and throughout Vistex.

Required Skill :

(ref : iimjobs.com)