This job offer is not available in your country.
Customer Success Manager (US Market)
ConfidentialBengaluru / Bangalore, India8 days ago
Job descriptionDrive smooth scale-up of a new customer leveraging ITILITE&aposs plug-and-play platform Conceptualize and execute platform adoption campaigns with Marketing support. Analyze and fine-tune campaigns. Support pilots and help Account Executives demonstrate value Understand each customer&aposs business, and objectives from travel & expense Use data to deliver insights in QBRs Own renewals Coordinate with Sales, Product, and Customer Support teams to sustain customer value Act as internal project manager and drive rapid resolution of customer&aposs requests Turn customers into vocal champions. Secure testimonials, and case studies Cultivate customer references and facilitate referral opportunities Gather customer feedback to inform product development roadmap Collaborate with Product teams on feature prioritization Provide market insights and competitive intelligence 2-4 years of customer success experience (min 1+ year of experience working for the US market) Have worked with B2B SaaS companies selling to mid-market / enterprise segments ($25k - $200k ACV) Native-level English proficiency Grammar precision and error-free professional writing Strong analytical capabilities (especially in analyzing data) Interest in understanding businesses & industries Is independent and doesn&apost require micro-management Comfortable with learning new softwares Project management background Email marketing and customer engagement experience Hands-on learning and mentorship from Founders with an exceptional professional background and learning curve Culture of empowerment where you learn to think like a Founder Get rewarded for creating business impact
About ITILITE
ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.
Learn more : itilite.com
Role Overview
Customer Success Manager for the US market, driving customer growth, retention, and advocacy. Own the complete customer lifecycle from onboarding through renewal and expansion.
Position Details :
- Location : Bangalore
- Working Model : Hybrid (3 days in office)
- Schedule : 7 : 30 PM - 4 : 30 AM IST
Key Responsibilities :
1. Customer Onboarding & Scale-up
2. Customer Retention & Value Delivery
3. Cross-functional Project Management
4. Customer Advocacy Development
5. Product & Market Intelligence
Ideal Candidate Profile
Essential Experience :
Must-Have Skills :
Preferred :
What We Offer
Acceleration in your professional journey :
Show more
Show less
Skills Required
Email Marketing, Project Management, Customer Success, Customer Engagement
Create a job alert for this search
Manager Market • Bengaluru / Bangalore, India
Related jobs
Hiver gives teams the simplest way to deliver outstanding, personalized customer service.As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to us...Show moreLast updated: 8 days ago 
Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect.
But we are going to chase it because, in the process, we wi...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Servion Global Solutionsbangalore, karnataka, in UC / CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident / Release Management, Stakeholder Engagement, and Customer Success Management.Custome...Show moreLast updated: 16 days ago
- Promoted
Customer Success Manager - US (Remote)
ConfidentialBengaluru / Bangalore, IndiaRemote
- Promoted
Customer Success Manager
ShopalystBengaluru, Karnataka, India About Shopalyst : Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects peopl...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
AlgonomyBangalore Urban, Karnataka, India Manager – Customer Success (Open Position – 1).You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions.
Develop Engagement and Relatio...Show moreLast updated: 5 days ago
- Promoted
Customer Success Manager(CSM)
ConfidentialBengaluru / Bangalore, India Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools.Backed by real-time data...Show moreLast updated: 8 days ago
- Promoted
Enterprise Customer Success Manager - US
ConfidentialBengaluru / Bangalore, India By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence.We are funded by t...Show moreLast updated: 8 days ago
- Promoted
Technical Customer Success Manager
ConfidentialBengaluru / Bangalore, India Esper is experiencing hyper growth! We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and m...Show moreLast updated: 8 days ago
- Promoted
Customer Success Manager - EMEA & APAC
BiteSpeedbangalore, karnataka, in AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show moreLast updated: 30+ days ago
- Promoted
Implementation Manager
SuperAGIhosur, tamil nadu, in SuperAGI is building the future of sales and marketing with AI Agents.Our platform automates outreach, pipeline management, and customer engagement for high-growth companies worldwide.We’re scaling...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
Zocketbangalore, karnataka, in Customer Success Manager ( US & Eurasia ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale thei...Show moreLast updated: 25 days ago
- Promoted
Customer Success Manager - International (Australia)
BiteSpeedbangalore, karnataka, in AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show moreLast updated: 25 days ago
- Promoted
Growth Manager
BrowserStackhosur, tamil nadu, in BrowserStack is the world's leading software testing platform powering over two million tests every day across 15 global data centers.
BrowserStack's products help developers build bug-free software...Show moreLast updated: 23 days ago
- Promoted
Business Development / Customer Success Manager - Unit 42
Palo Alto NetworksBengaluru, Karnataka, India Our MissionAt Palo Alto Networks® everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is s...Show moreLast updated: 6 days ago
Customer Success Manager
MyAdviceBangalore, Karnataka, INQuick Apply
- Promoted
Enterprise Customer Success Manager
ConfidentialBengaluru / Bangalore, India Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information.
The AI-powered Responsive Platform...Show moreLast updated: 8 days ago
- Promoted
Customer Success Manager-IOT
VOISBangalore Urban, Karnataka, India As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and...Show moreLast updated: 23 days ago
- Promoted
Enterprise Customer Success Manager
ResponsiveBengaluru, Karnataka, India Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information.
The AI-powered Responsive Platform...Show moreLast updated: 30+ days ago
- Promoted
Growth Manager
Benchirehosur, tamil nadu, in We are looking for a senior growth manager to drive customer acquisition through our referral program.Customer referrals have been pivotal to Company growth, and you will have the opportunity to im...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
RecroBengaluru, India Designation - Partner Success Specialist.The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,.
The Partner Success Special...Show moreLast updated: 2 days ago
- Promoted
Customer Success Manager
ConfidentialBengaluru / Bangalore The primary responsibility of a CSM is to ensure that customers benefit from using our devices and achieve their key success metrics.
Assist customers in getting started with the solution by providi...Show moreLast updated: 30+ days ago