Talent.com
CRM Manager

CRM Manager

CIRCOR International, Inc.Thane, Thane (district)
2 days ago
Job description

BUSINESS : CIRCOR Industrial

LOCATION : Mumbai

DIRECT REPORTING : Sr. Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence

POSITION DETAILS

Position Summary

Position Title : CRM Manager

The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence.

Principal Activities (in order of importance) CRM Strategy and Execution :

  • Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User experience
  • Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM

System Configuration :

  • Configure CRM as per agreed strategy and drive to accelerate its usage across business
  • Driving continuous improvement in CRM related processes from quote to cash
  • Modify existing approval process (Commercial DOA) workflow as per proposed changes
  • Responsible for Master Data Management (MDM) within CRM and connected systems / tools
  • Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used

    • System Management :

  • Administer and Optimize CRM platform (e.g. MS Dynamics)
  • Ensure data accuracy, segmentation, and integration with ERP and other systems
  • Train and support internal teams on CRM usage and best practices
  • Become single point of contact and super-user / admin for CRM.

    • Customer Data & Insights :

  • Analyze Customer Data to identify Trends, behaviors, and opportunities.
  • Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
  • Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Maintain tools &scorecards to track key metrics and value captured.

    • Knowledge Skills& Abilities

  • Show a strong ability to solve problems creatively, through innovation & process re-engineering
  • Good inter-personal, organizational, time management and analytical skills
  • Manage multiple priorities; both as an independent problem solver and as a team player
  • Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
  • Knowledge of integration between CRM and SAP systems(e.g., SAP)
  • Familiarity with manufacturing sales processes

    • Education & Experience

  • Degree in business administration (international business) or industrial engineering or an equivalent qualification
  • Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or equal)
  • Technical proficiency in MS – Office suite with MS-Excel and MS-Power App is preferred
  • Experience in Commercial processes

    • Work Environment & Benefits

  • Office-based with flexibility for remote work
  • Competitive salary and benefits including health insurance, retirement plans, and professional development support
    • Create a job alert for this search

    Crm Manager • Thane, Thane (district)

    Related jobs
    • Promoted
    Manager - CRM

    Manager - CRM

    EmeritusMumbai, IN
    Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 5 days ago
    • Promoted
    CRM Manager

    CRM Manager

    CIRCOR International, Inc.Thane, Maharashtra, India
    Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence.The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to m...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    CRM Manager [3 Days Left]

    CRM Manager [3 Days Left]

    CIRCOR International, Inc.Thane, Maharashtra, India
    BUSINESS : CIRCOR Industrial LOCATION : Mumbai DIRECT REPORTING : Sr.Manager Data Analytics FUNCTIONAL REPORTING : Commercial Excellence POSITION DETAILS Position Summary Position Title : CRM Manag...Show moreLast updated: 1 hour ago
    CRM Techno Functional

    CRM Techno Functional

    Talent WorxMumbai, MH, IN
    Quick Apply
    We are seeking a talented CRM Techno Functional Consultant to join our team at Talent Worx.As a CRM Techno Functional Consultant, you will play a critical role in bridging the gap between technical...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Amazon Marketplace Manager

    Amazon Marketplace Manager

    AutobrushKalyan-Dombivli, IN
    We only review submissions that complete this pre-interview form.You MUST copy and paste this entire link into your browser ( doesn’t allow hyperlinks) : . If you're serious about Amazon and love to d...Show moreLast updated: 12 hours ago
    • Promoted
    Marketing Manager

    Marketing Manager

    CloudFronts - AI First Microsoft Solutions PartnerKalyan-Dombivli, IN
    Experience : 8 + Years Relevant.Joining Period : Immediate to 30 Days.CloudFronts is a 100% Dynamics 365 focused Microsoft Solutions Partner helping Teams & Organizations worldwide solve their Comple...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager / Deputy Manager - CRM

    Assistant Manager / Deputy Manager - CRM

    Narang RealtyMumbai, Maharashtra, India
    Client Relationship Management : .Build and maintain strong relationships with clients, addressing their queries and concerns from booking formalities to possession. Act as the primary point of contac...Show moreLast updated: 15 days ago
    • Promoted
    CRM Manager

    CRM Manager

    ConfidentialMumbai, India
    The primary focus of this role is to drive growth through effective use of CRM systems by developing.Principal Activities (in order of importance). Design and implement CRM Strategies to Drive Custo...Show moreLast updated: 30+ days ago
    • Promoted
    CRM Nxt

    CRM Nxt

    ConfidentialMumbai
    At least 5-8 Years of experience in project management.Experience on configuration / management of CRMNEXT Solution (Technical). Deployment knowledge on Banking Domain.Good Communication, Technical & ...Show moreLast updated: 30+ days ago
    • Promoted
    Demand Generation Manager

    Demand Generation Manager

    ComplianceQuestThane, IN
    Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
    • Promoted
    Manager Analytics & Insights - Media and CRM

    Manager Analytics & Insights - Media and CRM

    ConfidentialMumbai
    Track and streamline the data captured from digital and performance marketing, CRM and loyalty channels to provide inputs to both the country and regional teams on areas around ROI measurement, KPI...Show moreLast updated: 30+ days ago
    CRM Executive

    CRM Executive

    Regime Tax Solution Pvt LtdMumbai, MH, in
    Quick Apply
    HubSpot, ensuring a smooth customer journey.Collaborate with cross-functional teams to maintain a.Ensure adherence to data compliance and best practices within HubSpot. CRM data management, reportin...Show moreLast updated: 25 days ago
    • Promoted
    Lead Manager - GTM

    Lead Manager - GTM

    ConfidentialMumbai
    In this role, you will be required to leverage your understanding of the product, market and use cases to enable the company to sell better and faster. You will be involved in executing highly succe...Show moreLast updated: 30+ days ago
    • Promoted
    CSM

    CSM

    ConfidentialMumbai
    Develop an intimate understanding of your customers businesses.Develop a network of champions within each account through education,. Represent to our customers as a trusted advisor, advocate and.Co...Show moreLast updated: 30+ days ago
    • Promoted
    Product Director - Banking Software CRM (Microsoft Dynamics CRM)

    Product Director - Banking Software CRM (Microsoft Dynamics CRM)

    VeriParkKalyan-Dombivli, IN
    We enable financial institutions to become digital leaders.As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazin...Show moreLast updated: 30+ days ago
    • Promoted
    Client Relationship Manager ( CRM)

    Client Relationship Manager ( CRM)

    ConfidentialMumbai
    Maintain regular client communication and address concerns.Manage client accounts and oversee service delivery.Develop strategies for client retention and upselling. Monitor KPIs and provide perform...Show moreLast updated: 30+ days ago
    • Promoted
    MSD CRM Architect

    MSD CRM Architect

    Akron IntelMumbai, Maharashtra, India
    MSD CRM Architect - 10-18 Years Experience - Mumbai, Pune, Chennai, Noida, Bangalore We're looking for an experienced and driven. If you have a deep understanding of the Microsoft Dynamics 365 ecosy...Show moreLast updated: 15 days ago
    • Promoted
    Sector Leader - L&D / LMS / LXP / CRM Products

    Sector Leader - L&D / LMS / LXP / CRM Products

    ConfidentialMumbai, India
    Job Summary : Sector Leader – L&D Solutions / CRM.Sales Playbook Automation Platform helps large sales teams scale deal-winning behavior with dynamic product illustrations, real-time learning, and p...Show moreLast updated: 30+ days ago