Develop an intimate understanding of your customers businessesDevelop a network of champions within each account through education,coaching and strong influencing skillsRepresent to our customers as a trusted advisor, advocate andmarketing thought leader / subject-matter-expert and help them in creatingmarketing strategy user lifecycle journeyCollaborate with customers to develop, launch, and manage marketingcampaigns focused on engagement and revenue goalsBe an expert on trends and best practices for digital marketing andanalyticsEnlighten our customers with insights garnered from their own dataand industry trendsEnsure customers get maximum value from customer engagement byleveraging full platform functionalityHandle customer concerns with confidence, putting them at easeGenerate Case Studies, Testimonials PR from customersOpportunitiesLearn best of the marketing technologies and conceptsOpportunity to work with diverse of clients in diverse industries andlearn their marketing conceptsRepresent on behalf of customers / company at different forums / webinarsQualifications
- MBA in Marketing is a plus
- 8 to 12 years of experience in digital marketing, CRM or CustomerSuccess (Ideal)
- Strong attention to detail, dedicated work ethic, organized, and
- strong communication skills desired
- Ability to work with cross-functional teams
- Strong project management and time management skills
- Ability to identify and implement process improvements
- Strong problem-solving skills - diagnosis, root-cause assessment,
- option evaluation and resolution
- Ability to communicate clearly and strategically with clients, team
- members, and the marketplace
- Ability to respond quickly to critical issues and roadblock
- Good communication skills (Written / Oral)
- Excellent presentation skills
Skills Required
Time Management, Project Management, Presentation Skills, Communication Skills, Digital