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CSM

CSM

ConfidentialMumbai
11 days ago
Job description
  • Develop an intimate understanding of your customers businesses
  • Develop a network of champions within each account through education,
  • coaching and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and
  • marketing thought leader / subject-matter-expert and help them in creating
  • marketing strategy user lifecycle journey
  • Collaborate with customers to develop, launch, and manage marketing
  • campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and
  • analytics
  • Enlighten our customers with insights garnered from their own data
  • and industry trends
  • Ensure customers get maximum value from customer engagement by
  • leveraging full platform functionality
  • Handle customer concerns with confidence, putting them at ease
  • Generate Case Studies, Testimonials PR from customers
  • Opportunities
  • Learn best of the marketing technologies and concepts
  • Opportunity to work with diverse of clients in diverse industries and
  • learn their marketing concepts
  • Represent on behalf of customers / company at different forums / webinars
  • Qualifications

    • MBA in Marketing is a plus
    • 8 to 12 years of experience in digital marketing, CRM or CustomerSuccess (Ideal)
    • Strong attention to detail, dedicated work ethic, organized, and
    • strong communication skills desired
    • Ability to work with cross-functional teams
    • Strong project management and time management skills
    • Ability to identify and implement process improvements
    • Strong problem-solving skills - diagnosis, root-cause assessment,
    • option evaluation and resolution
    • Ability to communicate clearly and strategically with clients, team
    • members, and the marketplace
    • Ability to respond quickly to critical issues and roadblock
    • Good communication skills (Written / Oral)
    • Excellent presentation skills
    • Skills Required

      Time Management, Project Management, Presentation Skills, Communication Skills, Digital

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