Senior Officer, Relationship Manager-Loan Against Property, Consumer Banking Group
ConfidentialDelhi, India5 days ago
Job descriptionResponsible for the P&L Account, delivering the top line & bottom line of the Mortgage business in line with organization needs Sales Budget and Plan, COA, Customer Retention, Recruitment & Product Training Handling aspects pertaining to Portfolio monitoring, Project Approval, Legal, Technical, PDD, Referral Billing, vendor management & sales Manager Incentives etc Acquire customers for Home Loan from open market, Branch network, Channel partner and Builder relationship Build new relationships with builder community basis projects and expansion plans Developed strategic plans rolled out to business and built revenue streams with various product mix Portfolio management, PDD management, collection, Customer service, Vendor Management Guide the customer towards applying for Home Loan and explain the product features in terms of ROI, Processing Fees, Terms and conditions very clearly Ensure adherence to KYC documents as per the guidelines of the company. Ensure proper completion of the files within timeline as per the company checklist Ensure proper closure of disbursement documentation within the timeline Attend customer calls and properly attend to their requests for ensure high customer satisfaction. Communicate the reasons for rejection to the customer Work with the Treasures Relationship Manager team to convert the Mortgage Leads from the existing base of customers Driving the sales pitch to interested customers, provide necessary subject matter expertise on Home Loans and detail the DBS Home Loan product Sourcing of Home Loan applications, completing the documentation as per DBS guidelines, collection of Processing fees etc To collect disbursal documents consisting of legal documentation, promissory notes, mortgage T&C's etc Collect ECS and original Sale agreement / offer document for disbursals Provide assistance to collection teams to maintain standard repayment schedules for customers, assist in delinquent cases Facilitate product training jointly with Product manager to the TRM team Manage customer issues on service / applications Proven track record in Mortgage sales, meeting loan volume budgets etc Understanding of the mortgage business and market Understanding of competition and key market practices Thorough product knowledge Should have relevant assets experience in the local market and have understanding of key customer segments Graduation Excellent listening skills, with inquisitive mind Strong ability to influence Self drive and highly ambitious Good written and verbal communication skills Result oriented and the ability to produce results under pressure Relationship building and management skills Understanding of competitive positioning Strong customer orientation and focused on brand Creative with lateral thinking ability Attention to detail and tenacious Self Starter Skilled seller to be a role model for the team Sound understanding of Mortgages business and market Knowledge of home loan products to assist clients and relationship managers Sound knowledge on home loan documentation, regulatory guidelines Close interaction with City Business teams and TRM teams to ensure consistent delivery of Home loan sales budgets Close interaction with Mortgages Product team, Ops team, and customer service team Drive Performance Through Value Based Propositions Ensure Customer Focus by Delighting Customers & Reduce Complaints Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation Enhance Knowledge Base, Build Skill Sets & Develop Competencies Invest in Team Building & Motivation through Ideation & Innovation Execute at Speed While Maintaining Error Free Operations Develop a Passion for Performance to Grow Talent Pool Maintain the Highest Standards of Honesty and Integrity
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Purpose
- MC is the local Mortgage Specialist who will be the lead for driving the Mortgage business in the territory and will have key deliverables of Mortgage volumes and documentation
Key Accountabilities
Job Duties & Responsibilities
Required Experience
Education / Preferred Qualifications
Core Competencies
Technical Competencies
Work Relationship
DBS India - Culture & Behaviors
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements .
Primary Location
India-Delhi-New Delhi
Job
Product Sales
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 12, 2025, 9 : 30 : 00 PM
Skills Required
Mortgage Sales, regulatory guidelines
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Relationship Officer • Delhi, India
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