Senior Officer, Branch Relationship Manager, Consumer Banking Group

ConfidentialDelhi, India

7 days ago

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

Job Purpose

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM =>

INR 1 million through 'need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services

To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team

Key Accountabilities

Acquire and upgrade quality clients in the branch location areas to Treasures segment

Engage with existing customers to deepen the wallet share through retention and growth of AUM

Accountable for achieving monthly & annual volume and revenue objective, as agreed

Ensure activation of e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth

Ensure proper implementation & execution of product strategies through effective relationship management

Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions

Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage

Drive and deliver exemplary customer service in the local market and uphold DBS service standards

Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding

Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc

Job Duties & Requirements

Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM =>

INR 1 M

Ensure complete knowledge of all products & services through continuous skill and knowledge improvement

Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy

Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork

Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives

Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews

To exercise appropriate due diligence while on-boarding and engaging with clients

Establish DBS as a primary banker for clients and as a prominent banking provider in India

Required Experience

Minimum 5 years of experience in in a reputed bank and proficient in banking products

In-depth knowledge of local market and competition

AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualifications

Graduate(10+2+3)

Primary Location

India-Delhi-Shalimar Bagh

Job

Relationship Management

Schedule

Regular

Job Type

Full-time

Job Posting

Sep 8, 2025, 3 : 55 : 56 AM

Skills Required

Aml, Kyc, Banking Products, debit card

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Relationship Manager • Delhi, India

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