Collection Executive

Role & responsibilities

• Follow up with customers for pending or overdue payments
• Make outbound collection calls and send reminder emails / SMS
• Maintain daily records of collections and follow-up status
• Negotiate and convince customers for timely payment
• Resolve payment-related queries or disputes
• Coordinate with internal teams for billing or account issues
• Update collection status in CRM or collection management tools
• Achieve monthly and weekly collection targets
• Escalate high-risk or non-cooperative cases to the manager
• Ensure compliance with company policies and regulatory guidelines

Skills Required

Follow up with customers, Make outbound collection calls, Resolve payment-related queries, Update collection status in CRM, Maintain records of collection