Client Relationship Manager

About the Company

We are Bangalore's fastest-growing Salon & Spa chain, with three years of proven success. Now, we're launching Clinic 365 our state-of-the-art Skin, Hair, Body & Laser Clinic, and we're looking for a key partner. We're seeking an experienced Consultant Dermatologist with a passion for cutting-edge technology to help build this venture from the ground up. This is a unique opportunity to grow professionally and financially with a company on the fast track.

About the Role

As a Client Relationship Manager, you will be the primary point of contact for clients, ensuring a seamless and personalized experience throughout their treatment journey. You’ll manage client engagement, resolve concerns, and support retention and satisfaction goals.

Responsibilities

• Welcome clients and ensure a warm, professional first impression
• Guide clients through consultation, treatment plans, and post-care protocols
• Maintain detailed client records and follow-up schedules
• Handle queries, feedback, and service recovery with empathy and efficiency
• Coordinate with dermatologists and therapists to ensure timely service delivery
• Monitor client satisfaction metrics and implement improvement strategies
• Support clinic-level marketing initiatives and referral programs
• Upsell relevant treatments and products based on client needs
• Ensure compliance with service protocols and data confidentiality

Qualifications

Preferred Skills

Reports To : Clinic Manager / Dermatologist

Work Location : Raghuvanahalli, Kanakapura Main Road Bengaluru. View Location

Equal Opportunity Statement

We are committed to diversity and inclusivity.