Client Relationship Manager

Job Title :

Client Relationship Manager – B2B Key Accounts

Location : Delhi

Experience : 8+ Years

Industry Preference :

Banking | Retail | Fintech | Gifting | E-Gifting

CTC : Up to ₹30 LPA

Contact :

Interested candidates can WhatsApp their CV at

• 91 85860 15169

or email at

mukul.narula@unisoninternational.net

About the Role :

We are seeking a highly skilled and experienced

Client Relationship Manager

to lead strategic engagement with key enterprise clients. The ideal candidate will be a

strategic thinker and proactive relationship builder , responsible for delivering excellence in client servicing, driving revenue growth through upselling and cross-selling, and owning the

P&L for assigned key accounts .

Key Responsibilities :

Client Relationship Management

Act as the

single point of contact

for large enterprise clients, ensuring top-tier service and satisfaction.

Build and nurture

long-term partnerships

with clients, engaging directly with

CXO-level stakeholders .

Understand client business objectives and align internal strategies to drive growth and retention.

Revenue Growth & P&L Ownership

Drive

revenue expansion

through strategic upselling, cross-selling, and new business opportunities.

Own and manage the

P&L for each assigned account , ensuring profitable engagement.

Identify opportunities to

increase wallet share

across existing accounts.

Account Strategy & Delivery

Develop and execute

comprehensive account plans

focused on growth and service excellence.

Collaborate with internal teams— Product, Marketing, Finance, Operations, and Tech —to ensure seamless execution.

Track client KPIs and proactively address concerns to ensure client satisfaction.

Stakeholder & Escalation Management

Partner with internal teams to deliver on client expectations and innovative solutions.

Lead

business reviews

and strategic discussions with clients.

Handle escalations promptly and ensure consistent service excellence.

Reporting & Insights

Provide regular

reports and dashboards

on account performance, revenue metrics, and client engagement.

Deliver

data-driven insights

to senior leadership to guide strategic initiatives.

Desired Candidate Profile :

Minimum

8+ years

of experience in

B2B Key Account Management

or

Client Relationship Management .

Proven expertise in handling

enterprise clients

in industries like

Banking, Retail, Fintech, Gifting, or E-Gifting .

Strong background in

P&L management ,

CXO engagement , and

strategic account growth .

Excellent

communication, negotiation, and stakeholder management

skills.

Ability to work cross-functionally and manage complex client needs effectively.

MBA or equivalent post-graduate degree preferred.

Why Join Us :

Opportunity to work with leading enterprise clients in a fast-growing domain.

High visibility and ownership of key business accounts.

Competitive compensation up to

₹30 LPA , with strong performance incentives.