Client Relationship Manager

Company Description

Trumpet Media is a results-driven digital marketing and web development agency with a strong presence in Jaipur and Bangalore. We specialize in crafting high-impact websites and executing comprehensive 360° marketing strategies tailored to the unique needs of D2C brands. With a proven track record of driving growth for influential clients like Uber, Swiggy and big designer labels, our team is dedicated to enhancing brand visibility, optimizing customer journeys, and boosting sales through data-driven creativity and innovation.

Role Description

We are looking for a dynamic and detail-oriented

Key Account Manager

to join our growing team. You will be the face of our agency for your assigned clients — owning the relationship, understanding their marketing needs, and ensuring seamless delivery across all projects. From managing day-to-day communication to orchestrating internal teams, you’ll be the glue that keeps everything aligned and moving.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for the clients

Build strong, long-term relationships and act as a strategic partner

Anticipate client needs and proactively suggest solutions

Program & Project Management

Own the end-to-end delivery of client campaigns and marketing initiatives

Create and manage timelines, tasks, and deliverables using project management tools

Ensure deadlines are met

Coordinate with internal teams (design, content, media, tech) to ensure smooth execution

Strategic Thinking & Reporting

Translate client goals into actionable briefs

Collaborate with strategy and creative teams to develop campaign plans

Track campaign performance and prepare regular reports and presentations

Present campaign performance, learnings, and optimizations to clients

Internal Collaboration

Be the voice of the client within the agency

Troubleshoot bottlenecks and mediate cross-functional communication

Ensure quality control across all client-facing outputs

Ideal Candidate Profile

1-2 years of experience in client servicing or account management, preferably at a marketing or digital agency

Strong understanding of digital marketing, creative processes, and media channels

Excellent communication and presentation skills

Highly organized with strong project management capabilities

Ability to multitask, prioritize, and thrive in a fast-paced environment

A proactive, problem-solving mindset and a client-first attitude

What’s in it for You

Opportunity to work with exciting brands and high-growth businesses

Exposure to all facets of marketing – from strategy to execution

Dynamic work environment with a collaborative team

Growth-oriented culture with room for learning and leadership