PracticeSuite - Customer Support Analyst

Overview :

PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience.

As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level.

The Customer Support Analyst should have more than 3 years of solid experience in voice and non-voice support for US-based clients and should have good communication abilities in both verbal and written while consistently delivering high-quality service with minimal supervision.

ROLE AND RESPONSIBILITIES :

• We believe-the best commandos are made in the battlefield and not in the academy vis-vis best customer support analysts are made in a dynamic work environment and not business schools.
• 3+years' experience in hard core voice / non-voice support, supporting US clients.
• Excellent communication skills both oral and written.
• Thinks independently and operate with limited supervision.
• Assertive, goal-oriented and self-motivated.
• Ability to multi-task, handle pressure and work under deadlines.
• Detailed oriented with excellent telephone and spelling skills.
• Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
• Works well independently and within the team.
• An ardent problem solver, one who always thinks from the customer's perspective.
• Fast learner who can grasp product domain knowledge.

Skills : Experience in Medical Billing AR Calling domain will be preferred.

Experience : 3-6 years.

Location : Mumbai or Kochi.

Shift Night Shift (US Shift).

WHO WE ARE

PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360- Office Platform to healthcare facilities.

PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention.

PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

(ref : iimjobs.com)