Customer Support Specialist

Background

Praan (Praan, Inc.) is an impact focused deep-tech startup democratizing clean air using breakthrough filterless technology. The company is backed by top tier VCs and CXOs globally and currently operates between the United States and India. Our team puts extreme attention to detail and loves building technology that's aspirational. Praan's team and culture is positioned to empower people to solve large global problems at an accelerated pace.

Why

Everyone worries about the dooms-day in climate change which is expected to occur in the 2050s. However, there's one doom's day which is the reality for millions of people around the world today. Air pollution takes more than 7 Million lives globally every single year. Over 5% of premature children death occur due to air pollution in developing countries. Everyone has relied on governments or experts to solve the problem, but most solutions up until today have either been too expensive or too ineffective. Praan is an attempt at making the future cleaner, healthier, and safer for the generations to come.

Job Description

• Respond to customer inquiries, complaints, and feedback via phone, email, or chat with a focus on B2B and B2C clients
• Ensure prompt and courteous responses to maintain high customer satisfaction levels
• Provide timely and accurate updates on Praan's products, including processing, shipping, installation, and service information
• Offer accurate and helpful information about Praan's air purification solutions, services, policies, and procedures
• Identify and resolve customer issues, especially focusing on installation and service needs, including order discrepancies, product defects, shipping problems, and payment concerns
• Collaborate with various teams, including Praan's internal manufacturing, engineering, and operations teams, to escalate and resolve complex issues effectively
• Actively listen to the customer, validating their concerns and emotions
• Manage their own emotions well and can handle challenging situations with professionalism and empathy
• Document and maintain accurate records of customer inquiries, especially regarding installation and service requests
• Stay updated with product knowledge to provide accurate information to customers

Skill Requirements

Praan is an equal opportunity employer and does not discriminate based on race, religion, caste, gender, disability or any other criteria. We just care about working with great human beings!

Skills Required

Attention To Detail, Microsoft Excel