Engineer - Customer Support

Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Customer Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.

Key Responsibilities :

Provide Technical support for our Mobile and Web Applications

On site Support and Implementation of our product to customers

Investigate and resolve customer-reported issues, bugs, and performance concerns

Collaborate with Product, QA, and Development teams to escalate and fix complex problems

Monitor application performance on a regular basis

Assist in App deployments, Version rollouts and Post-Release monitoring

Support Internal teams with Technical Insights and solutions.

Participate in on-call rotations and provide timely responses to critical incidents.

Ensure compliance with security, privacy, and data protection standards.

Required Qualifications :

1-3 years of experience in a Customer Support role.

Strong understanding of mobile platforms (iOS, Android) and Web Applications.

Experience with Issue Tracking systems

Excellent communication and problem-solving skills.

Must Have Skills

Should have to work in Rotational Shifts (Morning / Afternoon)

Mandatory Languages to be known - English, Marathi and Hindi