Customer Care

Job description

• Product Portfolio Management :
• Oversee and promote the entire spectrum of GM Modular products, ensuring a comprehensive approach to switches, lighting, wires, switchgear, pipes, fans, etc.
• Stay abreast of industry trends and competitor offerings to continually refine and improve the competitiveness of our product basket.
• Business Development :
• Identify and pursue lucrative business opportunities within the projects and institutional sales segment.
• Formulate and execute strategies aimed at achieving sales targets and expanding market share.
• Stakeholder Engagement :
• Cultivate and maintain robust relationships with architects, builders, electrical contractors, electrical consultants, PMCs, and government entities.
• Collaborate with key influencers to ensure the specification and integration of GM Modular products into relevant projects.
• Funnel Management :
• Implement effective funnel management practices to monitor and optimize the sales pipeline.
• Track leads, opportunities, and conversions, ensuring a systematic and efficient approach to sales processes.
• Market Intelligence :
• Gather market intelligence to provide valuable feedback to the management team regarding industry trends, customer needs, and competitor activities.
• Sales Strategy Implementation :
• Develop and implement effective sales strategies to penetrate new markets and increase product adoption.
• Collaborate with the marketing team to create targeted promotional activities.
• Customer Satisfaction :
• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing timely and accurate information.
• Reporting and Analysis :
• Prepare regular sales reports, forecasts, and performance analyses for review by the senior management team.
• Qualifications and Experience :
• Proven track record in project and institutional sales within the electrical and construction industry.
• Strong interpersonal and communication skills.
• Ability to analyze market trends and develop effective sales strategies.
• Excellent negotiation and relationship-building skills.
• Self-motivated with a results-driven

Skills Required

Stakeholder Engagement, Customer Satisfaction, Market Intelligence, Business Development, Funnel Management, Customer Care