Customer Care Manager

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

To analyze the technical complaints of the vehicle in the field.

To provide feedback on Product Performance and for Product

Improvement.

To assist in spare parts requirement in co- ordination with Spare Parts division.

Inspection of failed components to give decision.

To train Dealers / Customers / Technicians on Product and driving.

To visit Dealer and Customer to provide technical assistance.

To rectify defects in vehicles / overhaul aggregates.

To inform manufacturing team on the field expectation.

Help NPI team to know the market feedback & customer expectation

To interact with customers on Sales & Marketing of Buses

Skills Required

Sales, Customer Service, feedback management

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Customer Care Manager • Bengaluru / Bangalore

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