Customer Care Specialist

MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal opportunity employer with growth based on meritocracy.

Summary :

The Sales Support team in India is tasked with overseeing and improving both sales and customer support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Answering inbound calls for B2B customers.
• Dialing outbound calls for lead generation or sales support.
• Handling chat queries and providing email support.
• Keeping up to date with product knowledge and industry trends.
• Resolving customer complaints and ensuring customer satisfaction.
• Perform additional duties as required and / or requested.

Desired Candidate Profile :

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.

We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.