Associate, Customer Care

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented and customer-focused Associate to join our Customer Excellence, North America Billing Disputes team. In this critical role, you will be responsible for the prompt, accurate resolution of customer billing disputes while upholding a high standard of customer service.

The North America Billing Disputes team is vital in ensuring customer satisfaction and improving billing accuracy by conducting thorough root cause analysis and collaborating with cross-functional partners.

What You'll Do

In this role, you will :

• Responsibility 1 : Dispute Resolution and Documentation – Investigate and resolve customer billing disputes raised through Salesforce (SFDC) within defined Service Level Agreements (SLAs), accurately documenting all customer interactions, case updates, and resolutions.
• Responsibility 2 : Cross-Functional Collaboration – Perform root cause analysis and collaborate with key internal stakeholders, including Billing, Sales, Contracts, and Operations teams, to ensure timely and effective resolution of complex issues.

What You'll Bring

The ideal candidate will have :

What We Offer (Benefits)

Since this role is located in Bangalore , India, and requires a specific shift, we can include those details :

Call to Action

If you are ready to apply your strong analytical and customer service skills in a dynamic, global environment, apply now to join the Iron Mountain team!

Category : Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition : J0094302

Skills Required

Data Analysis, Problem-solving