Student Support Executive

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

We are currently seeking a dedicated and empathetic Student Support Executive (SSE) to join our team, responsible for providing exceptional support throughout the student journey within our educational institution. The SSE will play a pivotal role in ensuring first-contact resolution for student inquiries, driving application completion, and assessing admission fitment to ensure alignment with our institution's values and goals. Moreover, the role entails actively engaging with students to drive offer acceptance and timely deposits, ultimately contributing to the enhancement of our enrolment rates, student satisfaction, and retention rates. If you possess strong communication skills, a passion for student success, and thrive in a dynamic and collaborative environment, we invite you to apply for this rewarding opportunity.

Student Engagement, Application Management & Ongoing support : Once a student application is received, it's essential to provide ongoing support to ensure that they continue to succeed. This will involve proactive outreach, answering questions, providing resources, and troubleshooting issues. Build long-term relationships that benefit both the customer and GUS.

• Own overall student application lifecycle management on regions assigned, which includes managing onboarding, training, increasing adoption, ensuring retention, and high levels of student satisfaction.
• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
• Maintain and develop student success strategies and best practices, as well as student support content, with the help of the creative team.
• Communicate effectively with both internal and external senior-level management to understand student needs, maximize retention, and communicate learnings.
• Maintain student success metrics and data as directed.

Developing programs and procedures to enhance student experience, process, productivity, and performance. Liaison with stakeholders at various levels and help the team complete accurate enrolment promptly while delivering world-class service to our students.

Evening Shift : EMEA and North American Regions.

Please note this position is only available on our Consultancy agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. Please share your CV in English. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.