Customer support Executive
ConfidentialHyderabad / Secunderabad, Telangana, India4 days ago
Job description1–3 years customer support experience, ideally on-site in India. Strong verbal and written English, Telelugu Proven ability to meet SLA / KPI targets (FCR, AHT, CSAT) in a fast-paced environment. Good troubleshooting skills and basic technical / product understanding to resolve user issues. Reliable attendance for on-site shifts, strong interpersonal skills, and customer-first mindset. Experience supportingg for collegues or Universities Multilingual ability or local language proficiency relevant to the assigned location. Familiarity with knowledge-base authoring, QA checks, and continuous-improvement practices. Structured on-site onboarding with mentor-led training and clear performance milestones. Opportunities for role growth into Senior Support, Quality, or Product-facing positions. Collaborative team culture focused on customer impact, learning, and operational excellence.
Role & Responsibilities
- Respond to inbound customer enquiries via phone, email, and chat—provide timely, accurate solutions and document interactions in the CRM.
- Diagnose and troubleshoot product / service issues, guiding customers through step-by-step remediation and escalation when required.
- Manage tickets end-to-end : prioritize, update status, meet SLA targets, and ensure clean handoffs to 2nd-level support.
- Maintain high first-contact resolution (FCR) and quality standards; follow scripts and adapt messaging for customer clarity and retention.
- Track recurring issues and collaborate with product and engineering teams to feed back trends and suggest improvements.
- Contribute to knowledge base articles, SOPs, and onboarding materials to reduce repeat enquiries and speed up new-hire ramp-up.
Skills & Qualifications
Must-Have
Preferred
Benefits & Culture Highlights
Location : Hyderabad. Willing to work in shifts
Skills : escalation management,onboarding,skills,customer support
Skills Required
Troubleshooting Skills, CSAT, Customer Support, AHT
Create a job alert for this search
Customer Support Executive • Hyderabad / Secunderabad, Telangana, India
Related jobs
Hugosave, a B2C consumer finance app, and HugoHub, a B2B Banking as a Service platform.Atlas is Headquartered in Singapore.
Hugosave is a personal financial management application that puts saving f...Show moreLast updated: 15 days ago
- Promoted
Customer Support Executive
Zokohyderabad, India As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully.
This role is exclusively focused on chat suppo...Show moreLast updated: 15 days ago
- Promoted
Customer support executive
ConfidentialHyderabad / Secunderabad, Telangana Collaborating with the Customer IT department on the deployment and.Installing, configuring, and maintenance of Pbx / Voip systems.
Performing diagnostic tests and repairs, as well as developing data ...Show moreLast updated: 13 days ago
- Promoted
Customer Support Executive
MTechZillaHyderabad, IN At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age.
We’re currently seeking an experienced Customer Support Executive to j...Show moreLast updated: 1 day ago
- Promoted
Senior Customer Support Executive
ConfidentialHyderabad / Secunderabad, Telangana Handle customer queries through inbound / outbound calls in an international process.Provide accurate information and resolve customer concerns in a professional manner.
Maintain a high level of custo...Show moreLast updated: 30+ days ago
- Promoted
US Customer Support Executive
ConfidentialHyderabad / Secunderabad, Telangana Handle customer queries through inbound / outbound calls in an international process.Provide accurate information and resolve customer concerns in a professional manner.
Maintain a high level of custo...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Support Executive | International BPO
ConfidentialHyderabad / Secunderabad, Telangana Handle customer queries through inbound / outbound calls in an international process.Provide accurate information and resolve customer concerns in a professional manner.
Maintain a high level of custo...Show moreLast updated: 30+ days ago
Customer Support Executive (Entry Level)
The Golden RiseHyderabad, TS, Telangana, IN Company Overview : The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm.
We specialize in connecting skilled profe...Show moreLast updated: 30+ days ago
Customer Support Executive
ATLAS CONSOLIDATED PTE. LTD.Hyderabad, Telangana, INQuick Apply
- Promoted
- New!
Customer Support Executive (Open to Freshers)
Thrillarkhyderabad, India Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures.With over 10,000+ curated activities across the UAE, Southeast Asia, and beyon...Show moreLast updated: 14 hours ago
- Promoted
Customer Support Executive
Trupeer AIhyderabad, telangana, in AI startup founded by serial entrepreneurs from IIT Delhi, IIT.Bombay, BCG, and Samsung Korea.Backed by RTP Global and Salesforce Ventures, the.
Cursor empower everyone to build software.The platfor...Show moreLast updated: 1 day ago
- Promoted
Customer Support Representative
HSBChyderabad, India We hope this message finds you well!!.One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries.
Their customers base spans from in...Show moreLast updated: 13 days ago
- Promoted
Technical Support Executive
ConfidentialHyderabad / Secunderabad, Telangana, India We are hiring energetic freshers.Leading CX Clients in Hyderabad.Job Title : Customer Support Executive (English + Tamil).
Must : Should have excellent conversational skills in English and Tamil | Mu...Show moreLast updated: 4 days ago
- Promoted
Customer Support Executive-Billing
ConfidentialHyderabad / Secunderabad, Telangana, India An American cloud-based software company headquartered in San Francisco, California.Notable provider of cloud-based customer relationship management (CRM) solutions.
The company has gained prominenc...Show moreLast updated: 4 days ago
- Promoted
Customer Support Executive
Aasma CareersHyderabad, IN We are hiring for a MNC Company for Language Interpreter (Customer Support) Role.Permanent Work From Home PAN India.Languages : - Excellent English +Hindi / Urdu / Gujarati / Punjabi / Bengali / Nepali / French...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Executive (B2B)
Art Gharanahyderabad, telangana, in At Art Gharana, we believe creativity can transform workplaces.As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client ...Show moreLast updated: 16 hours ago
- Promoted
Customer Support Executive
ConfidentialHyderabad / Secunderabad, Telangana, Pune Handle customer queries through inbound / outbound calls in an international process.Provide accurate information and resolve customer concerns in a professional manner.
Maintain a high level of custo...Show moreLast updated: 30+ days ago
- Promoted
Product Support Executive
ConfidentialHyderabad / Secunderabad, Telangana We are seeking a Product Support Executive to join our team in India.The ideal candidate will have a strong background in technical support and a passion for helping customers resolve their product...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Executive
Resource Algorithmhyderabad, India Customer Support & Escalation Handling -.Serve as the primary contact for customer escalations received through email and IVR channels.
Manage and resolve queries related to lounge access, card vali...Show moreLast updated: 15 hours ago