IndiaMART - Cluster Manager

We're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

• Client Experience : Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.
• Revenue Ownership : Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.
• Team Development : Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.
• Client Insight & Feedback : Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
• Innovative Solutions : Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction

(ref : iimjobs.com)