IndiaMART - Cluster Head - Tele Sales

Were looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.

1. Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.

2. Revenue Ownership : Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.

3. Team Development : Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.

4. Client Insight & Feedback : Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.

5. Innovative Solutions : Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.

Key Skills :

1.Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.

2. Quick thinker with strong problem-solving abilities to address challenges efficiently.

3. Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.

4. Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.

5. Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.

6. Competent in interpreting data and managing reports to support strategic decisions and performance tracking.

Experience and Education :

1. MBA graduate with strong academics

2. 5+ yrs. of experience in Sales / Servicing / Retention

3. Preference for candidates with team handling experience of 25+ team members in last 3yrs

(ref : iimjobs.com)