Customer Success Leader

About Probe

Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts, and ratio analyses. Additionally, we offer compliance checks from multiple regulatory sources, information on all directors in India, and legal data that includes curated cases related to companies in all major tribunals, high courts, and district courts. Our data is also available through an API for easy integration.

Our services have enabled banks and businesses to make informed decisions and achieve better outcomes through accurate, high-quality data on companies. We have a strong and growing customer base of leading banks, financial services companies, corporations, and auditors across India and our application is extensively used by credit, sales, and risk teams. By providing timely access to quality data, Probe continues to help reduce bad debt in India by a significant amount. Our team comprises individuals who are passionate about delivering genuine value to our customers. As we continue to expand, we are always seeking people who share our values and are committed to doing the right thing. We maintain an environment that recognizes and rewards merit and is driven by hard work.

We are an Accel Partners funded company.

Role : Executive - Customer Success

Team : Customer Success

Location : Bangalore

Report To : Senior Vice President – Sales

Role Description :

As a Customer Success Executive, you will be the primary point of contact for our valued customers. Your role involves building strong relationships, ensuring customer satisfaction, and driving the successful adoption of our products or services. This position requires a customer-centric mindset, excellent communication skills, and a proactive approach to problem-solving

Responsibilities :

1. Onboarding and Adoption :

• Guide new customers through the onboarding process
• Provide training sessions to ensure customers are proficient in using our solutions

2. Relationship Building :

3. Customer Engagement :

4. Issue Resolution :

Qualifications & Skills :

1. Education and Experience :

2 . Communication Skills :

3. Customer-Centric Approach :

4. Problem-Solving Skills

5. Adaptability :

Our commitments :