Key Responsibilities :
Practice Strategy & Development :
- Define and evolve the strategic roadmap for core infrastructure services across traditional, cloud-native, and hybrid IT landscapes.
- Identify market trends and client needs to develop relevant offerings and build reusable point solutions, IPs, and accelerators across infrastructure, cloud, and ServiceNow ecosystems.
- Drive continuous innovation across infrastructure modernization, workplace efficiency, cloud transformation, and IT operations resiliency.
- Embed ServiceNow and cloud-native platforms as foundational enablers within infrastructure offerings to create differentiated value.
Thought Leadership & Advisory :
Serve as a strategic advisor to internal stakeholders and clients on infrastructure transformation, cloud adoption, automation, and ITSM modernization using platforms like ServiceNow.Represent the practice in industry forums, analyst interactions, and executive briefings to promote thought leadership and innovation.Author whitepapers, PoVs, and business cases that articulate the value of integrated infrastructure, cloud, and ITSM solutions.Influence technology direction and client strategy by presenting solution blueprints, case studies, and innovation-led frameworks.Capability Building & Governance :
Build and manage a global bench of infrastructure, cloud, and ServiceNow architects and consultants with deep domain expertise.Establish internal competency frameworks and training programs to enable rapid scaling of delivery capabilities across traditional infrastructure and next-gen technologies.Drive cross-functional integration across cloud, automation, security, operations, and workplace to deliver end-to-end solutions.Govern delivery excellence through reusable assets, standardized practices, and continuous innovation in services.(ref : hirist.tech)